Some see service users. We see people.
In our experience true fulfilment and happiness comes from developing as an individual and achieving goals. We work with people to reach their goals – big or small – and to live the kind of life they want to live. Depending on the setting and needs of the individual, goals can be anything from making your own cup of tea to getting a job or simply being more confident and communicating frustrations more constructively.
Our managers and staff teams are experts in the people they work with. They work closely with families and professionals to maximise how the people we support can safely be in control of their own lives. Together we identify what is important for an individual as well as what is important to them.
Each person has their own needs and aspirations, we have experience of working with people from a variety of backgrounds and getting the social, cultural and emotional support right.
We are passionate about Positive Behaviour Support and train all our staff in supporting rather than controlling behaviour.
This is all about prevention and understanding people's communication and support needs. We integrate our positive behaviour approach into our individualised person centred support plans.